Poor customer support shouldn't be the status quo.
You should never have to experience:
- Waiting 20 minutes to 1 hour to talk to a live person.
- Support reps who can't answer even the most basic questions.
- A revolving door of new contacts.
- No follow-up on issues or requests.
- Zero pricing transparency.
- Being oversold product packages they don't need.
But here's the thing: big-box payroll companies think you’re locked into their services because you’re too afraid to switch.
They’re banking on three main points.
Payroll mistakes can be expensive, so you’re not willing to risk going it alone.
Small businesses don’t have the capacity to understand the IRS’s legal jargon and fear the IRS’s fees and penalties associated.
Switching payroll and HR providers is a challenge in itself and a looming struggle for those wishing to switch.
The cost of NOT switching services might be more costly than sticking with the one you have.
Payroll providers over-promise and overcharge for an all-in-one experience they can’t deliver.
A 1-size solution that doesn’t meet your company’s needs, trapping you in a system that’s difficult to switch from.- Service through siloed departments forcing you to manage problems because their internal teams don’t talk.
- Confusing professional services where you’re expected to understand local compliance because they’re from outside the region.
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Payroll providers should focus on payroll.
What if you never had to explain an issue multiple times, waiting weeks for a resolution?- What if your payroll provider is liable to you for any mistakes, fees, or fines from the IRS?
- What if you get connected with local experts for the best solutions for your needs. No more upsells on in-house solutions?
Let us show you how our payroll processing gives you peace of mind.
When you connect with us, you’ll get:
An expert guided business review to identify gaps and opportunities in your payroll process.
Tailored connections and optimizations so your business operations flow seamlessly.
7-day premium onboarding with Payroll Specialist guidance and support.
