Thousands of reviews of other payroll providers are for 1-star service:
“Over the years with ConnectPay, the checks come on time so I know what to expect. My dedicated connected rep has been on top of everything and responds immediately if I have a question, so I consider her a part of my inner circle.”
"Do not sign up for this service. When you need support you will find out their only option is a chat window that takes hours to get into and then the people respond so slowly a simple problem takes hours to get through."
“Absolutely happy to have made the switch from Paychex. I now have great customer service, someone always answers the phone and answers my questions quickly. The service is smooth, seamless and very user friendly!”
"I have to wait 20-30 minutes before I get to talk to a live person. Once I get that person, they either can't answer my question or transfer me to other units until my phone is cut off. I am really frustrated with their service. I did not get my answer until I got on the phone with a manager."
“Using Connectpay has saved me time and aggravation and allowed me not to prepay my Workers’ Compensation and have to file for a refund.”
"...they have been rude and unresponsive & unable to explain errors that have occurred. I would definitely not recommend them."
How well does your current payroll provider perform?
Do they deliver responsive service? Provide a tax department that follows up on stage changes everywhere you are? Provide expert referrals for things like HR, Workers' Comp, and 401ks?
Streamline business operations so you can
go home on time.
They sell you on HR services, 401ks, Workers' Comp, and more. Because you’re working with one company, it should be smooth and efficient, right? Wrong.
A 1-size solution that doesn’t meet your company’s needs, trapping you in a system that’s difficult to switch away from.
Service through siloed departments forcing you to manage problems because their internal teams don’t talk.
Confusing professional services where you’re expected to understand local compliance because they’re outside the region.