One core issue plagues the payroll industry: poor service.

Have you ever felt lost in the shuffle with no go-to contact to reach out to when you need help?
Unfortunately, that's an all-too-common experience when working with a "big-box" payroll vendor.

Poor customer support shouldn't be the status quo.

You should never have to experience:

  • Waiting 20 minutes to 1 hour to talk to a live person.

  • Support reps who can't answer even the most basic questions.

  • A revolving door of new contacts. 

  • No follow-up on issues or requests.

  • Zero pricing transparency.

  • Being oversold product packages they don't need.
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But here's the thing: big-box payroll companies think you’re locked into their services because you’re too afraid to switch.

They’re banking on three main points.
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Payroll mistakes can be expensive, so you’re not willing to risk going it alone.
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Small businesses don’t have the capacity to understand the IRS’s legal jargon and fear the IRS’s fees and penalties associated.
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Switching payroll and HR providers is a challenge in itself and a looming struggle for those wishing to switch.
In reality

The cost of NOT switching services can be more costly than sticking with the one you have.

How well does your current payroll provider perform?

Do they deliver responsive service? Provide a tax department that follows up on stage changes everywhere you are? Provide expert referrals for things like HR, Workers' Comp, and 401ks?

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Payroll providers promise an all-in-one experience.

They sell you on HR services, 401ks, Workers' Comp, and more. Because you’re working with one company, it should be smooth and efficient, right? Wrong. 

Many payroll providers give you...

A 1-size solution that doesn’t meet your company’s needs, trapping you in a system that’s difficult to switch away from.

Service through siloed departments forcing you to manage problems because their internal teams don’t talk.

Confusing professional services where you’re expected to understand local compliance because they’re outside the region.

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Cut through the confusion and take control — learn how to avoid costly mistakes and get the service you deserve.

 

 

 

Avoid Payroll Pitfalls: Discover common mistakes that cost small businesses thousands.
 Simplify Compliance: Clear, actionable advice to navigate IRS regulations.
Stress-Free Transition: Learn how to switch providers without the hassle.

Let us show you how our payroll processing gives you peace of mind.

When you connect with us, you’ll get:

  1. An expert guided business review to identify gaps and opportunities in your payroll process.
  2. Tailored connections and optimizations so your business operations flow seamlessly
  3. 7-day premium onboarding with Connected Rep guidance and support
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What if your payroll provider focused on payroll?

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  • What if you never had to explain an issue multiple times, waiting weeks for a resolution?
  • What if your payroll provider is liable to you for any mistakes, fees, or fines from the IRS?
  • What if you get connected with local experts for the best solutions for your needs. No more upsells on in-house solutions?
Why ConnectPay

ConnectPay delivers the connections for your business to run like a well-oiled machine.

How We're Different
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Streamline business operations
so you can go home on time.

Optimize your business with the 6 Pillars of Payroll Checklist

The 6 pillars of payroll checklist has actionable tips on lowering costs, increasing efficiency, and improving compliance through payroll processes.