Responsibilities

• Provides administrative support to Leadership and corporate departments
• Meets and escorts visitors to appropriate individual
• Office duties to include answering and routing phone calls, delivering mail, preparing mail for UPS or post office
• Prepare Welcome Packet for new hire orientation
• Business card ordering
• Order office supplies
• Schedules and coordinates meetings i.e. booking conference room, assembling materials, food and beverage
• Ensures that the office is well-organized and maintained
• Makes travel arrangements for meetings in Foxboro and other company locations
• Assists with special projects

Requirements:

• High School diploma or GED, Bachelor’s degree preferred
• 1+ years administrative experience supporting multiple individuals
• Highly proficient in MS Word, Excel, PowerPoint and Outlook
• Excellent communication and organization skills

The Facilities Coordinator is an integral member of ConnectPay's Acquisition and Corporate Teams. The Facilities Coordinator will travel with the Acquisition team to build out new facilities ensuring that all systems, workstations, construction elements, vendor contracts and real estate lease agreements are reviewed and maintained. This position is also responsible for all corporate and field operations facilities and is based in our Foxboro, MA office.

Requirements:

• Keep track of real estate leases, rate increases and notice dates to Landlords.
• Work with property managers on facility maintenance items.
• Maintain alarm lists and update for staff changes.
• As new locations come online, work with senior managers to complete the build-out, order furniture and computer equipment and printers. Coordinating moving between locations may be required.
• Buy and coordinate supplies for all locations. Understand adequate levels of supplies to provide best pricing and adequate supply to service our needs.
• Manage utility providers including Internet, alarm installations and shredding services.
• Work with our IT Team to install phones, and ship tech equipment as needed.
• Help assemble desks or coordinate installation by others. Install workstations with computer monitors, docking stations, install printers, TVs, and coordinate supplies for rest and break rooms.
• Specify our ConnectPay colors and desired layout for new construction, work with contractors to coordinate data cables, power locations, and signage to deliver new locations on schedule and in budget.
• As a member of the acquisition team, travel to new locations and support operations with all facility activities.
• Maintain records of purchasing and work with the accounting team to track expenses and correctly capitalize expenses.
• When not directly involved in activities above work will pivot to supporting operations and may include data entry, scanning and shredding, and setting up facilities for meetings and events.
• This position will be based in our home office, keeping that facility clean and organized.

Qualifications:

• 1-2 years of facilities maintenance experience with multiple locations preferred.
• Proficiency in Microsoft Office Suite.
• 1-2 years experience in facilities build-out projects and coordination preferred.
• Ability to use basic equipment such as a screw gun required.
• Ability to learn basic IT equipment set-up and troubleshooting required.
• Well organized.
• Team player.
• Ability to travel 15 - 20% including several days overnight.
• High School Diploma or GED required.

Join our dynamic startup, recently named among the “Fast 50”- fastest-growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

ConnectPay offers a competitive benefits package, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. Job Type: Full-time

Join our dynamic startup, recently named among the “Fast 50”- fastest-growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

ConnectPay offers a competitive benefits package, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. Job Type: Full-time

Join our dynamic startup, recently named among the “Fast 50”- fastest-growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

ConnectPay offers a competitive benefits package, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. Job Type: Full-time

Join our dynamic startup, recently named among the “Fast 50”- fastest-growing private companies in Massachusetts by the Boston Business Journal. This entry-level position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred, but not required. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate’s degree or equivalent.

ConnectPay offers a competitive benefits package, including life, health, dental and vision insurance, 401(k) retirement, and tuition reimbursement. Job Type: Full-time

With offices just outside Boston and Detroit, ConnectPay is a modern payroll and business services platform highly regarded for connecting to the brokers and trusted advisors of our clients and supported by what others recognize as the most professional client service team in the industry. Named among the BBJ’s “Fast 50”- fastest-growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company.

Bachelor’s degree; Business and marketing majors preferred

• Three to five years in a sales representative role; within industry preferred.
• Strong written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Positive and enthusiastic.

Our Sales Reps enjoy:

• Motivating perks ensuring a strong company culture
• Base Salary with accelerating Commission Program
• Quarterly and Annual Bonus Program
• Medical, Dental and Vision benefits, 80% company paid
• Life Insurance, 100% company paid
• 401(k) Retirement plan
• Paid Vacation
• Auto and phone allowance

With offices just outside Boston and Detroit, ConnectPay is a modern payroll and business services platform highly regarded for connecting to the brokers and trusted advisors of our clients and supported by what others recognize as the most professional client service team in the industry. Named among the BBJ’s “Fast 50”- fastest-growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company.

Bachelor’s degree; Business and marketing majors preferred

• Three to five years in a sales representative role; within industry preferred.
• Strong written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Positive and enthusiastic.

Our Sales Reps enjoy:

• Motivating perks ensuring a strong company culture
• Base Salary with accelerating Commission Program
• Quarterly and Annual Bonus Program
• Medical, Dental and Vision benefits, 80% company paid
• Life Insurance, 100% company paid
• 401(k) Retirement plan
• Paid Vacation
• Auto and phone allowance

With offices just outside Boston and Detroit, ConnectPay is a modern payroll and business services platform highly regarded for connecting to the brokers and trusted advisors of our clients and supported by what others recognize as the most professional client service team in the industry. Named among the BBJ’s “Fast 50”- fastest-growing private companies in Massachusetts, now is your chance to play a key role in the success and continued growth of our dynamic company.

Bachelor’s degree; Business and marketing majors preferred

• Three to five years in a sales representative role; within industry preferred.
• Strong written and verbal communication skills.
• Familiarity with data analysis and reporting.
• Positive and enthusiastic.

Our Sales Reps enjoy:

• Motivating perks ensuring a strong company culture
• Base Salary with accelerating Commission Program
• Quarterly and Annual Bonus Program
• Medical, Dental and Vision benefits, 80% company paid
• Life Insurance, 100% company paid
• 401(k) Retirement plan
• Paid Vacation
• Auto and phone allowance

The Data Scientist, as a member of the Product team, will create models and KPI dashboards that improve operational efficiency, gaining insight into our B2B small business clients and their B2C employee engagement. This role partners closely with all lines of business, especially the Development and Marketing teams, gaining insights for internal and external stakeholders and uncovering opportunities to deliver additional value to our clients.

Requirements:

• Work closely with stakeholders to understand business requirements and determine how data can be used to achieve business goals.
• Define business problem statements and define what data analytics can best explain and resolve problems.
• Data collection and wrangling to reveal a deeper understanding and intelligence for the business.
• Transform data into useful information by creating automated reports and dashboard products for internal teams.
• Develop client segmentation schemes by analyzing client behavior.
• Data modeling to create blueprints that establish relationships between lines of business and show how data is stored and collected.
• Create documentation of processes and visualization of data that can be understood by stakeholders
• Design data modeling processes to create algorithms and predictive models and perform custom analysis
• Use large data sets in SQL to find opportunities for product and process optimization

Qualifications:

• Excellent written and verbal communication skills to communicate clearly and concisely at all levels of the organization.
• Statistical analysis skills; having a keen sense of pattern detection and anomaly detection.
• Experience with implementing algorithms and statistical models
• Ability to apply the principles of artificial intelligence, database systems, human/computer interaction, numerical analysis, and software engineering.
• Ability to write computer programs and analyze large datasets to uncover answers to complex problems.
• Adept at using large data sets in SQL and using models to test the effectiveness of different problem-solving actions
• A data storyteller that can communicate actionable insights using data, often for a non-technical audience.
• Experience in managing multiple projects end to end.
• Ability to prioritize, and continually weigh the competing factors of your objectives for the company’s limited resources and demands from various stakeholders.

Bachelor’s degree in Computer Science, Statistics, Applied Math or related field, Master’s Degree preferred.

1-3 years’ experience with SAS, ETL, data processing database programming and data analytics.

1-3 years’ experience in payroll services or financial services industry preferred.

The Product Manager, as a member of the Product team, will create simple, delightful product experiences that support our clients’ small businesses. The Product Manager will work in tandem with the marketing team in developing marketing strategies and programs for products and recommend changes or additions to current product development procedures based on market research and new trends.

Requirements:

• Conducts research and develops an understanding of the small business clients’ needs, new technologies, trends in the market, and competitors.
• Provides insights and recommendations to optimize new product introductions, segmentation, price, and product adoption by analyzing industry, competitor, marketing, and client
• Compiles market specific assessments of competitors, vendors, and clients to support decisions and influence
• Develops new software product concepts, designs, and/or enhancements to existing product design, that reflect market and user requirements.
• Develops requirements documents, functional specifications, and mock-ups to clearly illustrate product ideas and concepts.
• Participates in all phases of the product development lifecycle, including analysis, design, testing, and integration of products as well as the introduction of products to the market.
• Member of a cross-functional team that translates clients’ needs and technology directions into product definitions.
• Designs and delivers product that minimizes/eliminates the need for documentation and user guides.
• Produces online tutorials that describe features and use a “jobs to be done” approach in describing how the product addresses our clients’ needs.
• Analyzes and assesses category/brand performance to develop enhanced marketing and sales plans and promotions.
• Evaluates product performance to help develop and update company goals and Advises sales team on any relevant product concerns.
• Portfolio representing product management in a related industry

Qualifications:

• Excellent written and verbal communication skills to communicate clearly and concisely at all levels of the organization.
• Ability to bring evidence-based decision making to answer the “why” questions from stakeholders by continually gathering and analyzing data and business intelligence from internal and external sources.
• Experience in managing multiple projects end to end.
• Ability to prioritize, and continually weigh the competing factors of your objectives for your products, your company’s limited resources, and demands from various stakeholders.
• Participate in the planning and strategy of product roadmaps.
• Naturally curious, positive, innovative, and creative.
• Empathetic to ConnectPay’s small business client and committed to delve deeply into clients’ pain points and challenges.
• Collaborative team member that works well across all functional areas.
• Portfolio representing new product development and product management lifestyle in a related industry 

Bachelor’s degree in Business, Marketing, Communications or Technology related field.

3+ years’ experience in payroll services or other financial services industries.

Responsibilities:

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Improve systems by studying current practices; designing modifications
• Recommend controls by identifying problems; writing improved procedures
• Define project requirements by identifying milestones, phases, Epics, Features, and User Stories.
• Work with Stakeholders to document and plan releases.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Conduct Research, client and staff interviews and develop Proposals to address business and product opportunities.
• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.
• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Work with stakeholder to plan and implement releases of new applications and application updates.
• Work with QA to define and coordinate the execution of testing procedures and test cases to serve the overall quality assurance process
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Implement best practices for scalability, supportability, ease of maintenance, security and system performance
• Study and documentation of existing applications.
• Review and refine user improvement suggestions.
• Screen mockup, review and design based on organizations UI standards.
• Review Help Desk submissions and assist in the refinement of issues, cause and solution.
• Create User Guides, Release Documentation and Knowledge Base material as needed.

Required Experience/Required Skills:

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Agile SDL, Microsoft DevOps and Aha! experience a plus.
• Ability to impact operations and effect change without being confrontational
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Strong verbal and written communications skills a must.
• Extremely organized with strong time-management skills
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems a plus.
• Proven ability to assess business needs and translate them into relevant solutions
• Possess an understanding of current UX/UI design principles.

Requirements:

• Accurately submit current and prior tax deposits
• Coordinate and review client tax filing reports
• Analyze balances and reconcile client tax deposits utilizing employee ACCs
• Analyze balances and client filing reports utilizing employee ACCs
• Determine corrective actions by working within Tax and other supporting departments such as Banking, Operations, Conversion, and Implementation
• Display core values of security, teaching and learning, teamwork, and helpfulness
• Communicate resolutions to supporting departments
• Assist in documentation and maintenance of procedures
• Enroll clients for TPA access
• Participate in quarterly and year-end processing
• Special projects as assigned

Qualifications: 

• Minimum of 2+ years’ experience in payroll or payroll tax or tax with proven proficiencies
• Bachelor’s Degree preferred
• Excellent communication skills
• Ability to organize and multi-task
• Ability to prioritize and be flexible with changing priorities
• Detail-oriented
• Math and accounting proficiency
• Proficient in MS Office

Education:

• Bachelor’s Degree in Business Administration or related field preferred

The UX/CX Designer position is responsible for optimizing our client interface while designing and building new site experiences. The UX/CX Designer will have an eye for clean yet creative design and possess the business acumen to translate high-level business requirements and UX design/wireframing into interaction flows, page designs and site features transforming ConnectPay’s personal service. Create a best-in-class internal and external user experience, reshaping the small business client experience

Requirements:

• Build the client onboarding site to capture client data to include business systems and key business contact information.
• Build the Connected Payroll client site, with a focus on data capture and profile building, leveraging a clean and modern UI design, using multiple methods building profiles over the client lifecycle. 
• Proactively identifies common UX elements across project teams and leads shared design solutions where appropriate.
• Design compelling experiences for client users of products, with a deep understanding of touchpoints across the client journey.
• Lead as an agent of change in transforming the client user experience.
• Design with small business clients’ needs for solutions that build product adoption, retention, and client advocacy.
• Working understanding of front-end code format and structure to blend intuitive design concepts with development architecture.
• Create innovative and clean design concepts using industry best practices to enhance functionality and user experience.
• Execute on all phases of the design process from wireframing concepts and mocks to final hand-off to developers and QA.
• Conduct industry and competitive research on UI best practices and solutions to UI challenges.
• Develop technical and business requirements and deliver intuitive and user-centered solutions.
• Translate wireframes into high-quality user interface designs using industry best practices.
• Develop UI wireframes, mockups and prototypes that clearly illustrate how the user interface should function and look.
• Deliver pixel-perfect implementation of design comps across multiple breakpoints to ensure the best UX across various browsers and device form factors.
• Apply design and development best practices including naming conventions, code styling, etc.
• Proactively identify and suggest solutions to resolve user experience problems and friction points.
• Work closely with stakeholder teams during design and development phases to ensure project UI goals and deadlines are met.
• Prioritize and manage multiple projects and deliverables concurrently and efficiently.

Qualifications:

• Previous solid experience in responsive web design & web development technologies and paywall systems.
• UX/UI Front-end development skills - HTML, CSS, JavaScript, and Bootstrap.
• Working understanding of front-end code format and structure to blend intuitive design concepts with development architecture.
• Creative, Self-Motivated, Innovative, Conceptual.
• Solid understanding of the capabilities of web browsers across multiple platforms.
• Proficiency in building cross-browser and cross-device responsive interfaces.
• Strong knowledge of design tools such as Photoshop, Illustrator, Sketch, etc.
• Portfolio demonstrating clean, intuitive, and functional UX CX design.
• Comfortable using web analytics and qualitative data to inform design.
• Excellent communication, presentation, and analytical skills including the ability to communicate design concepts clearly and persuasively across various audiences.
• Experience with code repository tools and concepts such as GitHub.

Education

• Bachelor's degree in User Experience, Web Design, Graphic Design, Computer Science, or related field.
• 3+ years related experience, payroll or banking experience preferred.