ConnectPay is seeking a Software Developer to join it’s growing IT Staff. The position entails supporting, developing, maintaining and enhancing ConnectPay’s windows, web, web services, and mobile based business software applications, components and database objects using Microsoft .NET technologies. We are looking for highly motivated people that want to continue to develop their skills and knowledge and be part of an IT staff that is striving to produce superior systems. The candidate must have exceptional communication skills, enjoy solving technical problems, and be willing to multitask.

Requirements:

• Develop software programs and components using VB.Net, C#, ASP.NET, SQL, XML, HTML, JSON, Typescript, and JavaScript
• Debug, test, and troubleshoot software programs and components
• Collaborate with Operations Staff, Business Analysts, Quality Assurance and Senior Developers to help design new features and resolve problems.
• Utilize .NET methodology to deliver timely and high quality products that exceeds the end user’s expectations
• Learn and research new programming languages, technology, and patterns.
• Follow Agile Payroll Systems’ best practices
• Other duties as assigned
• Must be able to commute to Foxboro for team meetings once per month or as needed

Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering or related field
• 2+ years of experience with full software development life cycle or equivalent combination of education, experience and / or applicable military experience will be considered
• Experience working with Visual Studio, VB.NET / C#, .NET Framework, ASP.NET, ADO.NET, SQL
• Proficiency with fundamental front end languages such as HTML, CSS, Typescript and JavaScript.
• Familiarity with Angular
• Familiarity with database technology such as MSSQL and NoSQl
• Attention to detail.
• Experience working with Team Foundation Server, SourceSafe or similar source control programs
• Strong technical skills including good understanding of software development methodologies and ability to create comprehensive test plans.
• Able to communicate, cooperate, and participate in team projects while also having the ability to work independently on assigned tasks.
• Have solid understanding of object oriented programming concepts
• Working knowledge of Microsoft Office Suite products
• Proven analytical and problem solving skills
• Ability to meet scheduled task requirements within assigned deadlines
• Excellent organizational and communication skills

Preferred Qualifications:

• Microsoft Certifications are a plus
• Experience utilizing SQL Server Reporting Services
• Mobile development experience
• Payroll, Accounting, and/or ACH knowledge a plus

This employer participates in E-Verify.

Mergers & Acquisitions Business Development Analyst - Sourcing

M&A Analyst will focus on sourcing deal sourcing and pipeline development. The position will work with Senior Management, Sales, Operations, and Finance to support and execute strategies    and actions that enhance acquisition opportunities and ensure long-term sustainable revenue growth for the company. The successful individual will have a role in support of ConnectPay’s M&A strategy with astute market analysis of payroll services businesses including payroll services provided by the accounting industry.
Requirements:

•    Conduct high volume prospecting to qualify leads through calls, emails, networking, and social media
•    Schedule prospects for business assessments and discovery meetings with M&A team members to further assess a prospect’s business and potential for an acquisition/merger with ConnectPay
•    Identify suitable industry lists of qualified M&A targets and integrate data into CRM 
•    Add and track new prospect opportunities to the pipeline 
•    Work closely and collaboratively with the President to develop and implement appropriate prospecting strategies
•    Track business trends & market research, identify new market opportunities and help develop/track metrics for assessment of growth opportunities
•    Participate in functional area training as required in the role to gain and understand industry and company dynamics and structure
•    Develop and manage relationships with referral sources and key sources of influence
•    Think creatively to assist in the development of an acquisition strategy that focuses on the sourcing and engagement of new opportunities and grow indirect sales revenue
•    Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future
•    Track business trends & market research, identify new market opportunities and help develop/track metrics for assessment of growth opportunities

Qualifications:

•    2 +years of progressive experience in financial services business development or client operations.
•    Preferred experience with acquisition planning, deal sourcing and execution with a firm in the human capital management, payroll services, banking, private equity, or related industries
•    Preferred experience sourcing acquisition deals in a high-volume call model
•    Strong interpersonal skills (written and verbal); ability to manage conflicting deadlines; critical thinker but with sense of urgency and for action; strong ethical compass & emotional intelligence
•    Ability to critically analyze and process high volumes of information and adapt to changing demands all while managing priorities; good listener who can glean value from differing viewpoints
•    Effective presentation abilities; strong analytical and evaluation skill set; ability to process differing ambiguous data and synthesize
•    Professional network of business relationships to support deal sourcing
•    Commitment to team-based environment
•    Proven ability to manage priorities and maintain integrity in fast-paced challenging environment
•    Strong credibility, candor, and good ability to speak directly even when posing dissenting viewpoint 

Education:
•    Bachelor’s degree in finance or business, preferred
•    2 to 5 years of professional work experience 

This employer participates in E-Verify.

Role: Business Development Representative 
Location: Foxboro, MA

ConnectPay seeks a Business Development Representative (BDR) to support our Field Sales team. The BDR will research and prospect small businesses, create & execute outreach strategies, and identify payroll solution opportunities for small businesses. As a BDR, you will conduct exploratory conversations with potential small businesses and use your business acumen to identify how ConnectPay could successfully position our value proposition to small business owners.

This position offers a base salary, commission & career growth.

Requirements:
•    Work closely and collaboratively with our Field Sales Leaders and Account Executives to identify business and market opportunities.
•    Assist with research, data gathering, and analysis for direct sales and product integration activities.
•    Conduct high-volume prospecting to qualify leads through calls, emails, and social media.
•    Conduct needs qualification calls with specific prospects as assigned.
•    Schedule initial meetings with Sales Leaders and Account Executives and to further assess a prospect's potential for ConnectPay’s products.
•    Build and maintain the prospect pipeline, competitor database, and closed deals.

Qualifications:
•    Bachelor’s degree in finance, marketing, or related field
•    1+ years’ experience in an inside sale, customer service or business development role
•    A track record of high achievement
•    Excellent written and verbal communication skills
•    Previous successful sales experience or a strong desire to begin a sales career.
•    The ability and desire to work in a fast-paced, challenging environment.
•    The desire to meet and exceed measurable performance goals.
•    Are naturally curious and passionate.
•    A keenly developed competitive nature.
•    Highly self-driven sense of motivation
•    The ability to deal with and thrive on objections and rejection daily.
•    Previous sales experience in which you demonstrated the ability to meet or exceed sales quotas a plus.

Education:
· Bachelor’s degree in finance, marketing, or related field a plus

Equal Employment Opportunity Philosophy - EEO
Our people are the foundation of who we are as a company. Attracting, hiring and retaining diverse talent enables us to be more innovative and better serve our employees and clients.We are an equal opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, nursing mother status, physical, mental or sensory disability, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected by federal, state and/or local laws.

Benefits Package: 
Here, you matter. As a ConnectPay team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 401K employer match (retirement savings) after 1 year of employment and a robust wellness program.

Benefits include:
•    BCBS Medical Insurance
•    BCBS Dental Insurance
•    Company paid Short-Term and Long-Term Disability Insurance
•    Health Savings Account
•    Flexible Spending Account
•    Life insurance
•    Vision Insurance
•    Wellness Program
•    401(k)
•    401(k) matching
•    Paid time off
•    Paid training

Schedule:
•    Monday to Friday

Supplemental pay types:
•    Commission pay

This employer participates in E-Verify.

Role: Manager, Client Success

Location: Foxboro, MA 

We are seeking a motivated and dynamic Client Success Manager who excels in building and maintaining strong client relationships while driving additional product sales. As a Client Success Manager focusing on sales, you will ensure our client's success with our products and services, identify opportunities for upselling or cross-selling, and collaborate closely with our sales and marketing teams to achieve revenue targets. You must be passionate about both client success and driving business growth.

Key Responsibilities:
Client Relationship Management:
•    Leading the Client Success Team, from building the department to developing it for scalability and sustained growth, with all the people, processes, and strategies optimized for a client-first manner.
•    Build and maintain strong, long-lasting relationships with clients by either actively participating in client discussions or by testing and implementing a proven approach within the team.
•    Serve as the primary point of contact for client product inquiries, issues, and escalations.
•    Understand clients' business needs and objectives to provide tailored solutions and support.

Product Knowledge and Expertise:
•    Develop a deep understanding of our products and services.
•    Educate clients on product features, capabilities, and best practices to maximize their value.
•    Identify opportunities to enhance product adoption and usage among clients.
•    Create an optimized and data-led model of the client journey, ensuring that internal stakeholders are aligned on it. 
•    Work with Payroll Specialists to ensure client data is correct and everyone uses the same data sets (data hygiene).

Sales and Revenue Generation:
•    Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients.
•    Collaborate with the sales and marketing team to develop targeted sales strategies and campaigns.
•    Meet or exceed sales targets and contribute to the company’s overall revenue growth.

Client Success Planning:
•    Develop and implement client success plans to ensure clients achieve their desired outcomes.
•    Monitor key performance metrics and client feedback to measure success and identify areas for improvement. Track these metrics.
•    Provide regular progress updates and reports to internal stakeholders.

Communication and Collaboration:
•    Work closely with cross-functional teams, including sales, marketing, product, development, and operations to deliver a seamless client experience.
•    Communicate client needs, challenges, and feedback to relevant teams to drive product improvements and enhancements.
•    Collaborate with the marketing team to develop client success stories, case studies, and testimonials to showcase value and drive additional sales.

Qualifications:
•    Bachelor’s degree (BA) from a four-year college or university, finance or business preferred.
•    Minimum five years of customer service and/or payroll supervisory experience required. Supervisory or management experience with a strong emphasis on people skills.
•    Proven experience in client success management, account management, or sales, preferably in a B2B SaaS environment.
•    Strong sales acumen and demonstrated ability to identify and capitalize on sales opportunities.
•    Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
•    Analytical mindset with the ability to analyze data and draw insights to inform decision-making.
•    Self-motivated, proactive, and results-oriented with a passion for driving customer success and business growth.
•    Computer experience, including data entry, word processing, and spreadsheet capabilities; proficient in Microsoft Office suite. Use of Zoho One a plus.

This employer participates in E-Verify.

Role: Office Administrator

Location: Foxboro, MA

The Office Administrator is responsible for managing a range of administrative and executive support tasks. This role requires excellent organizational skills, attention to detail, and the ability to multitask efficiently. The Office Administrator will support various office functions, including administrative support, office management, human resources, event planning, executive support, and shipping coordination.

Key Responsibilities:

Executive Support
•    Plan and organize travel for the CEO, including booking flights, hotels, and car rentals, particularly for multi-city trips. Ensure all travel details are added to the CEO's Outlook calendar and receipts are sent to Accounting for reconciliation of the corporate credit card.
•    Manage changes in planned trips and track flight credits for future use, ensuring minimal disruption to the CEO’s schedule.
•    Create laminated business card luggage tags and mail them with a note from the CEO, ensuring a personal touch.
•    Coordinate and manage the Thanksgiving turkey project, ensuring successful implementation and satisfaction.
•    Welcome and host guests of the CEO at the corporate office when the CEO is not available, providing hospitality and ensuring their needs are met.
•    Secure parking passes for Gillette Stadium events for the CEO’s friends, family, and business associates, ensuring convenient access and satisfaction.
•    Plan off-site events such as executive retreats in locations like New York, handling logistics, accommodations, and activities to ensure a productive and enjoyable experience.
•    Make dinner reservations for the CEO both locally and when traveling out of state, ensuring high-quality dining experiences.
•    Register the CEO and/or the company for attendance at events and conferences, handling all necessary arrangements and ensuring they are well-prepared for participation.
•    Manage calendars, schedule meetings, and coordinate appointments for staff and executives.
•    Organize and maintain physical and digital files, including creating, editing, and archiving documents.

Office Management
•    Order and manage office supplies, ensuring that the office is stocked with necessary materials.
•    Oversee the cleanliness of the office, ensuring it is a tidy and welcoming environment.
•    Liaise with external vendors and service providers, such as cleaning services and office supply companies, to ensure smooth operations and timely delivery of services.
•    Maintain cleanliness and organization of the kitchen area.
•    Regularly clean out the fridge to ensure it is tidy and free of expired items.
•    Keep conference rooms clean and organized.
•    Set up and break down conference rooms for meetings and events.
•    Maintain and monitor shredder bins.
•    Coordinate with Mansfield Shredding for regular pick-ups.

Event Planning and Coordination
•    Organize and prepare for meetings, including setting up conference rooms, arranging catering if needed, and ensuring all necessary materials and equipment are available.
•    Plan and coordinate company events, such as team-building activities, holiday parties, and other corporate functions, ensuring they run smoothly and are well-attended.

Shipping
•    Prepare and package items for shipment, ensuring secure packing and correct labeling.
•    Coordinate FedEx shipments for the Marketing team, tax team and the CEO.
•    Monitor and track shipments to ensure timely delivery and address any issues that arise.
•    Receive and verify incoming shipments, distributing them to the appropriate departments or individuals.
•    Prepare packages and schedule FedEx pick-ups.

Tax Duties
•    Prepare payment coupons for various tax agencies.
•    Mail payments, checks, notices, amendments, and other documents on a time-sensitive basis.
•    Go to the post office at least once a week, with frequency increasing during quarter and year-end filing months.
•    Create priority USPS mail labels.
•    Track and confirm delivery of priority USPS mail.
•    Add USPS mailing confirmation of delivery into the Notice Ninja tracking system.
•    Monitor and maintain inventory levels of tax office supplies.
•    Add appointment reminders and meetings to tax team calendars on behalf of the manager.
 
Qualifications:
•    Proven experience as an office administrator, office manager, or relevant role.
•    Excellent organizational and multitasking skills.
•    Strong communication and interpersonal abilities.
•    Proficiency in MS Office (MS Excel and MS Outlook).
•    Experience with office management software and tools.
•    High school diploma

This employer participates in E-Verify.

Role: Office Administrator

Location: Littleton, MA

The Office Administrator is a member of the Operations team at ConnectPay supporting our Payroll Specialist and leaders with continued growth at 30%. This position will also be involved in projects and initiatives.

Requirements:

• Provides administrative support to Operations team in several locations.
• Answering and routing phone calls within the second ring.
• Checking mail daily. Process returned payroll packages.
• Assist in support of Packout Specialist. Respond to distribution email requests, cross check packages, printing, labeling and tracking packages.      

• Complete EOD Checklist for Pack Out area for the day.

• Order office supplies including supplies for the Pack Out room.
• Office liaison to the marketing team - keeping the Littleton office informed of marketing programs that impact the Littleton team and ConnectPay.
• Schedules and Coordinates meetings (group events/team meetings - i.e., booking conference room, assembling materials, food, and beverage).
• Maintain employee directory for operations team and for corporate office.
• Ensures that the office is well-organized and maintained.
• Assists with special projects for the Operations team.

Qualifications:

• High School Diploma or equivalent required.
• 1+ years administrative experience supporting multiple individuals.
• Thrives in a fast-paced environment.
• Highly proficient in Microsoft Office.
• Excellent communication and organization skills

 Role: Payroll Specialist

Location: Syracuse, NY

Join our dynamic startup, named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions preferred
• Payroll Certification (FPC or CPP) a plus.
• Associate degree or equivalent.

This employer participates in E-Verify.

 Role: Payroll Specialist

Location: Rochester, NY

Join our dynamic startup, named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions preferred
• Payroll Certification (FPC or CPP) a plus.
• Associate degree or equivalent.

This employer participates in E-Verify.

 Role: Payroll Specialist

Location: Tarpon Springs, FL

Join our dynamic startup, named among the “Fast 50”- fastest growing private companies in Massachusetts by the Boston Business Journal. This position services our client’s payroll and data management needs, resolves payroll discrepancies, offers payroll tax information, all while maintaining client and employee confidentiality. Customer Service Experience and/or Payroll experience preferred. Training is provided.

Responsibilities:

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail, accurately complete tasks under deadline.
• Update and maintain CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle in-bound calls in a timely and friendly manner.
• Maintain confidentiality and acting with integrity while handling sensitive information.
• Perform other duties as assigned.

Qualifications:

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions preferred
• Payroll Certification (FPC or CPP) a plus.
• Associate degree or equivalent.

This employer participates in E-Verify.