• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats

• Improve systems by studying current practices; designing modifications
• Recommend controls by identifying problems; writing improved procedures

• Define project requirements by identifying milestones, phases, Epics, Features, and User Stories.
• Work with Stakeholders to document and plan releases.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
• Conduct Research, client and staff interviews and develop Proposals to address business and product opportunities.

• Defines application problem by conferring with clients; evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions.

• Meet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirements
• Work with stakeholders to plan and implement releases of new applications and application updates.
• Work with QA to define and coordinate the execution of testing procedures and test cases to serve the overall quality assurance process
• Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to follow
• Implement best practices for scalability, supportability, ease of maintenance, security and system performance
• Study and documentation of existing applications.
• Review and refine user improvement suggestions.
• Screen mockup, review and design based on organizations UI standards.
• Review Help Desk submissions and assist in the refinement of issues, cause and solution.
• Create User Guides, Release Documentation and Knowledge Base material as needed.

Requirements:

• Bachelor’s Degree in an appropriate field of study or equivalent work experience
• Agile SDL, Microsoft DevOps and Aha! experience a plus.
• Ability to impact operations and effect change without being confrontational
• Detail-oriented, analytical and inquisitive
• Ability to work independently and with others
• Strong verbal and written communication skills a must.
• Extremely organized with strong time-management skills
• Experience installing, configuring, documenting, testing, training, and implementing new applications and systems a plus.
• Proven ability to assess business needs and translate them into relevant solutions
• Possess an understanding of current UX/UI design principles.